Here at About Gains we’re committed to protecting your privacy and online security. We want your shopping experience to be stress free and we want you to have peace of mind when purchasing online. It’s because of this that we use PayPal to processes all our transactions. As a result, we do not receive or store any of your credit/debit card information. To learn more about the extensive security and protection that Paypal gives you, click here.

Your Account and Password Safety

Please ensure that both the email address and password you submit upon registration are kept safe. We will always do our best to make sure you, and only you, can access your account, however, we cannot be held responsible for any actions we take in response to a request from someone using your correct email address and password. We strongly recommend that you avoid using the ‘save password’ memory function offered by some browsers. If you use this feature then anyone using your device will have access to your personal information. As a secondary measure we recommend that you change your passwords regularly and avoid using the same password for multiple accounts. Click on the respective links for more information on secure passwords and internet safety.

Forgotten your password

If you forget your password then you can easily reset it. On the sign in page please click the ‘forgotten password’ link. You will then receive an email instructing you how to reset your password. Remember, when creating a new password try to make it long and include numbers, letters and symbols. If you want to change your password when signed in, you can do this via the ‘change password’ link on the my account page.

Updating your Details

Please ensure that your account details are kept current and up to date. If you notice an error after placing an order then please contact us as soon as possible. To edit your billing or shipping address please sign in and click on ‘my account’. From the my account page you can choose to edit your billing and/or shipping address.